Privacy Policy
Last updated: April 2026
At Lady-kaka, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter
- Contact our customer service
- Participate in promotions or surveys
This may include your name, email address, phone number, shipping address, billing address, and payment information.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on each page
- Referring website addresses
- Device information
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Personalize your shopping experience
- Send promotional communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers: Shipping carriers, payment processors, and analytics providers who help us operate our business
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of payment data, secure servers, and access controls. However, no method of internet transmission is 100% secure.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Withdraw consent where applicable
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
8. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: cs@lady-kaka.com
- Website: Contact Us page
- Location: Hong Kong