How Can We Help You?
Find answers to common questions about ordering, shipping, returns, and more.
Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. We accept major credit cards, PayPal, and other payment methods.
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of placing it. Please contact us immediately if you need to make changes.
Is there a minimum order amount?
No minimum order required. Enjoy free shipping on orders over HKD 500.
Shipping & Delivery
Where do you ship?
We currently ship to Hong Kong and selected regions in Asia. We are expanding our delivery areas regularly.
How long does delivery take?
Hong Kong: 2-5 business days. Other Asian regions: 5-10 business days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products in their original packaging.
How do I request a return?
Contact our customer service team with your order number and reason for return. We will guide you through the process.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Products & Authenticity
Are your products authentic?
Yes, 100%. We source all products directly from authorized distributors and brand partners in Korea and Japan.
Do you test on animals?
We are committed to cruelty-free beauty. Many of our brands are certified cruelty-free. Check individual product pages for details.
How should I store my skincare products?
Store in a cool, dry place away from direct sunlight. Some products may benefit from refrigeration after opening.
Account & Privacy
Do I need an account to order?
You can check out as a guest, but creating an account lets you track orders, save favorites, and receive exclusive offers.
Is my personal information secure?
Absolutely. We use industry-standard encryption to protect your data. Please read our Privacy Policy for full details.